Question: I have a block basement. I have noticed this spring that some of the blocks on the top few rows turning a darker color after a substantial rain. Is this water leaking through? I have no ‘color change’ on the lower blocks or on any other walls. I do not have water on the floor either. Is there something I can do before calling in help?
Thanks,
Ann & Bob, Kokomo
Answer: Thanks Ann & Bob for the great question. Water definitely can be a home’s worse nightmare if it gets into the foundation, so I’m glad you asked. It sounds like the beginning stages of water leaking thru the blocks, which will eventually cause block deterioration and water entering into the basement. First, check to make sure the gutters are not leaking and downspouts are extended away from the foundation. If gutter system is not the cause, you may want to coat the exterior block. Buy a concrete/masonary water-proofer and some drainboard membrane. Dig down along your exterior basement wall one foot below the apparent leak and apply the coating. Follow instructions for applying membrane over the waterproofer coating. Allow to dry and repeat as instructions indicate. Once coating has cured you can fill the dirt back in. I hope this was helpful and I wish you and your home the best.
Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships. - Ross Perot
While it’s not everyday we get a phone call from a satisfied customer, we are extremely proud when it happens. Our Service Coordinator, Cheri, received a phone call from a Mr. Ellis regarding his most recent service. Below is the email she sent out to the company on his behalf.
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Yesterday morning (4/16/12) Mr. Ellis called in and said that his pump was running all the time. He thought something was wrong with the float switch and wanted to make sure that it was working before we got more heavy rain.
I called Ryan and he worked Mr. Ellis into his schedule yesterday, had the wrong pump on his truck, drove all the way back to the shop from Anderson, picked up a new pump and returned to the customer. Ryan collected the amount for the new pump and continued on with this day.
When I called Mr. Ellis to verify satisfaction, he said he has never seen a company that had such supreme customer service. He said he “felt like he was our only customer” because we gave him such immediate attention. He also said that “Ryan was very informative and knowledgeable and explained why he needed a new pump.”
We were even more excited when he told me “Unique Home Solutions is on top of his list of great companies!”
—
Cheri, Service Coordinator for Unique Home Solutions
As a locally owned and operated company, we would like nothing more than to announce that we have installed each and every job flawlessly. It is likely most home remodelers wish the same. Unfortunately, in our over 30,000 installations performed in Central Indiana since 1983 that has not been the case. What we can boast, though, is that we have a full-time Service Department made of tenured and experienced installers and two Service Coordinators available to take your service requests, order replacement parts and schedule a technician to see you as quickly as possible to remedy the issue.
This was exactly the case with Paul Poteet. Upon the initial installation of one of his bay windows, something was not quite right. Paul just couldn’t get the windows to open and close perfectly. In no time the Unique Service Technicians were at Paul’s home to service the issue.
As you can see, Paul is pleased with the outcome. Our purpose in telling this story is not only to admit fault, but to also let you know that we stand behind all of the products we install with a customer service guarantee.
As spring approaches, it is vital to walk around your home and get a grasp of the condition your home is in. A spring roofing inspection should be a part of that plan.
Spring is an ideal time to schedule a roofing inspection because of the harsh weather conditions that occur in the winter. It is important to check for damage caused by piles of snow, ice dams or puddles left from these things melting.
While you may be able to see some damage to the shingles or eaves from the ground, it’s what you cannot initially see that can cause a serious issue. A trained professional will be able to properly assess the condition of your roof and catch any weak points in your roof; which can also prevent water from leaking into your attic.
It’s important to have your roof inspected annually since every winter carries the same potential for damage. Winter weather can deteriorate your shingles faster than you may think, so it’s important to get your roof inspected regularly to keep repair bills lower should a problem arise.
Unique Home Solutions is offering a brand new service. And to celebrate, we are offering two free hours with an in-home demonstration in March. However, if you schedule an appointment during the day we will double your service hours!
Our handyman service can help you simply hang a picture or mirror or do more complicated things like wiring and hanging a ceiling fan. If you have a task that you don’t want to undertake or just need an extra set of hands give us a call.
We Can:
Hang
Mirrors
Pictures
T.V. Mounts
Blinds
Small Cabinets
Install
Window A/C Units
Interior/Closet Doors
Sinks or Toilets
Shelving
Wheelchair Ramps
Repair
Screens
Grout Repair
Kitchen Drawers/Doors
Insulate Pipes and Water Heaters
Clean and Seal Decks or Fences
To schedule your estimate or setup handyman service call our office at 800-800-1971 or 317-337-9300.
Unique Home Solutions is Indiana's trusted home remodeler, our services include replacement windows, vinyl siding replacement, attic insulation, exterior doors, gutter protection, bathroom remodeling, kitchen remodeling and basement waterproofing. We serve all of Central Indiana, including Indianapolis, Bloomington, Muncie, Lafayette, Carmel, Terre Haute, Columbus, West Lafayette, Anderson, Kokomo, Noblesville, & Richmond, IN. We offer vinyl replacement windows, vinyl siding, metal roofing, shingle roofing, bathroom remodels, kitchen remodels, basement waterproofing, replacement doors, gutters, and insulation.
Unique Home Solutions Services the Following Areas of Central Indiana: Alexandria, Anderson, Arlington, Austin, Avon, Batesville, Bedford, Beech Grove, Bloomington, Brazil, Brookville, Brownsburg, Cambridge City, Camby, Carmel, Centerville, Cloverdale, Comiskey, Coatesville, Columbus, Connersville, Crawfordsville, Crothersville, Danville, Delphi, Denver, Edinburgh, Elwood, Falmouth, Fairmount, Fishers, Frankfort, Franklin, Freedom, French Lick, Gas City, Greensburg, Greenfield, Greentown, Greenwood, Hagerstown, Hartford City, Indianapolis, Kokomo, Lafayette, Laurel, Lebanon, Lewisville, Liberty, Linton, Logansport, Loogootee, Losantville, Lyons, Madison, Marion, Middletown, Milan, Mitchell, Montecello, Mooresville, Muncie, Nashville, New Castle, New Palestine, North Vernon, Oolitic, Orleans, Owensburg, Paoli, Plainfield, Pekin, Peru, Portland, Richmond, Rockville, Rosedale, Rushville, Salem, Scipio, Scottsburg, Seymour, Shelbyville, Sheridan, Sillivan, Spencer, Straughn, Terre Haute, Trafalgar, Union City, Veedersburg, Westfield, West Lafayette, Whiteland, Williamsburg, Williamsport, Winchester, Worthingon, Yorktown, Zionsville
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Customer Satisfaction: Ellis of Anderson, IN
While it’s not everyday we get a phone call from a satisfied customer, we are extremely proud when it happens. Our Service Coordinator, Cheri, received a phone call from a Mr. Ellis regarding his most recent service. Below is the email she sent out to the company on his behalf.
—
Yesterday morning (4/16/12) Mr. Ellis called in and said that his pump was running all the time. He thought something was wrong with the float switch and wanted to make sure that it was working before we got more heavy rain.
I called Ryan and he worked Mr. Ellis into his schedule yesterday, had the wrong pump on his truck, drove all the way back to the shop from Anderson, picked up a new pump and returned to the customer. Ryan collected the amount for the new pump and continued on with this day.
When I called Mr. Ellis to verify satisfaction, he said he has never seen a company that had such supreme customer service. He said he “felt like he was our only customer” because we gave him such immediate attention. He also said that “Ryan was very informative and knowledgeable and explained why he needed a new pump.”
We were even more excited when he told me “Unique Home Solutions is on top of his list of great companies!”
—
Cheri, Service Coordinator for Unique Home Solutions